Refund policy

Returns & Refunds Policy

Return Requests
You may request a return within 14 days after receiving your order. Please contact us through our store’s contact page with your order number and the items you wish to return. We will provide return instructions and a return address in South Korea. Please send the items back within 14 days after notifying us.

Item Condition
You may inspect and try on items as you would in a store. Please return them with their original tags, accessories, and packaging where possible. Where permitted by law, a deduction may apply for any loss in value caused by handling beyond what is necessary to inspect the item.

Return Shipping Costs
For change-of-mind returns, including size or preference changes, you are responsible for return shipping to South Korea. International return shipping can be costly. We recommend using a tracked service and keeping proof of shipment.

For defective, damaged, or incorrect items, we will cover necessary return shipping costs and arrange an appropriate remedy, such as a replacement or refund. Please contact us before arranging return shipping so we can provide instructions.

Damaged or Incorrect Items
Please contact us promptly if an item arrives damaged, defective, or different from what you ordered. Include your order number and, where possible, photos of the item and packaging. The 14-day change-of-mind return period does not limit your legal rights concerning faulty or misdescribed goods.

Cancellations and Unavailable Items
Please contact us as soon as possible if you wish to cancel before dispatch. If the order has already shipped, the return process applies. If we cannot supply an item, we will refund it and any shipping charges attributable solely to that item.

Refunds
Refunds are issued to the original payment method. For eligible returns, we will issue the refund within 14 days of receiving your cancellation notice. We may withhold it until we receive the returned goods or evidence that you have sent them back, whichever occurs first, where permitted by law.

For a full eligible order return, we also refund the cost of our least expensive standard outbound delivery option. Any extra amount paid for an upgraded delivery service is not refundable unless required by law. Your payment provider may take additional time to post the refund.

Duties and Taxes
Duties, taxes, and fees paid directly to customs authorities or carriers are not refunded by us. You may need to apply to the relevant authority or carrier. If we collected duties or import taxes at checkout, please contact us so we can review the applicable refund process.

Exchanges
For a different size or item, please contact us. Exchanges depend on availability and may require returning the original item and placing a new order.

Your Consumer Rights
This policy does not restrict any mandatory consumer rights that apply to your purchase. Where applicable law provides additional rights or more favorable terms, those requirements take precedence.